Question 1

How does Quilven pricing work?

Accepted Answer

We are paid as a percentage of net collections, not a flat monthly fee. Industry percentage billing typically ranges from 4% to 9% of net collections, with the most competitive quotes between 5% and 7%. Your exact rate depends on specialty, claim volume, and scope.

Question 2

Is there a long-term contract?

Accepted Answer

No. Engagement is month-to-month with no multi-year lock-in. You can leave at any time.

Question 3

Is Quilven HIPAA compliant?

Accepted Answer

Yes. Before any protected health information is exchanged, we sign a HIPAA Business Associate Agreement under 45 CFR 160.103.

Question 4

Which EHR and practice management systems do you support?

Accepted Answer

We work in your existing system, including Athenahealth, eClinicalWorks, Epic, Tebra and Kareo, AdvancedMD, and NextGen.

Question 5

What does the free 48-hour AR audit cover?

Accepted Answer

We review AR aging by payer and bucket, top denial reasons by CARC and RARC code, payer mix, and clean-claim patterns. Within two business days you receive a written report. The audit is free and obligation-free.

Question 6

Who owns our data?

Accepted Answer

You do. Quilven works in your systems on your behalf; your data stays yours, and Apex gives you live access to it at all times.

Question 7

Will outsourcing replace our billing staff?

Accepted Answer

No. We augment your billing manager and staff, not replace them. We take the payer grind while your biller keeps oversight and local knowledge.

Question 8

What practice size is the best fit?

Accepted Answer

Independent specialty practices with roughly 3 to 12 providers, $2M to $15M in collections, and 500 to 3,000 claims per month.

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